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深圳大学管理科学前沿论坛(第91期)

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深圳大学管理科学前沿论坛(第91期)

讲座题目:Constant Job-Allowance Policies forAppointment Scheduling: Asymptotic Optimality and Numerical Analysis

主讲人:万国华教授,上海交通大学安泰经济与管理学院 

时间: 2019424日(周三)

地点:文科楼管理学院1400  14:30-15:30 

主持人:李丽教授,深圳大学管理学院院长 

内容简介:

We consider the appointmentscheduling problem, which determines the job allowancefor each customer over the planning horizon. In particular, we study a simpleyet effective scheduling policy--the so-called “plateau policy”, whichallocates a constant job allowance for each customer. Prior studies onappointment scheduling suggest a “dome shape” structure for the optimal joballowance, which implies that job allowance does not vary significantly in themiddle of the schedule, but varies at the beginning as well as the end of theschedule. Using a dynamic programming formulation, we derive an explicitperformance gap between the plateau policy and the optimal schedule, andexamine how this gap behaves as the number of appointments increases. We showthat the “plateau policy” is asymptotically optimal with respect to the numberof appointments. We further extend this result to a more general setting withmultiple service types. Numerical experiments show that the “plateau policy” isnear optimal even for a small number of appointments, complementing thetheoretical results we derived. Our result provides a justification and supportfor the “plateau policy”, a commonly used appointment policy in practices.

主讲人简介:

万国华现任上海交通大学特聘教授,安泰经济与管理学院副院长。他在华中理工大学、上海交通大学和香港科技大学分别获得学士、硕士和博士学位。1993-2007年,历任深圳大学软科学系和管理学院助教、讲师、副教授和教授,并曾在香港科技大学、澳门大学和纽约大学从事科研和教学工作。

主要研究兴趣为供应链管理、服务运作管理、信息系统及管理,研究成果发表于OperationsResearch, Management Science, INFORMS Journal on Computing, Mathematics ofOperations Research, Naval Research LogisticsIISE Transactions等学术刊物,2014-2018连续入选Elsevier“中国高被引学者”榜单。

主要学术荣誉包括获“国家杰出青年科学基金”(2011),上海市“优秀学术带头人”(2016)和上海市“育才奖”(2014);2018POMS HealthcareOM论文竞赛第一名(Winner),2018INFORMS IBMService Science学生论文竞赛第一名(FirstPlace,导师),2018INFORMSUndergraduate Student Best Paper Competition优胜奖(Finalist,导师)。

主要学术兼职包括Production andOperations Management杂志的SeniorEditor,《系统管理学报》编委,Journalof Management AnalyticsAssociateEditor,中国运筹学会理事/医疗运作管理分会理事长,上海市运筹学会副理事长,中国管理现代化研究会理事,中山大学兼职教授等。

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